Shipping policy

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Shipping

Shipping Policy

Last updated: January 2025 · Twread Store

1. Overview

At Twread Store, we are committed to delivering your orders safely and promptly. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. By placing an order, you agree to the terms described below.


2. Order Cut-Off Time

Our daily order cut-off time is 12:00 AM (Arabian Standard Time - GMT+03:00, Riyadh). Orders placed before this time will begin processing on the same business day. Orders placed after the cut-off will be processed starting the following business day.

Estimated delivery times are calculated based on when your order is placed relative to the cut-off time, plus handling and transit time. Deliveries falling on public holidays will be automatically adjusted to the next available business day.

3. Handling Time

Once your order is confirmed, it requires 3 business days to be prepared and handed off to the carrier. Handling is carried out Monday through Friday only - orders are not processed on weekends or public holidays.

  • Handling time begins after the order cut-off time on the day of purchase.
  • You will receive a dispatch notification once your order has been handed to the carrier.

4. Transit Time & Delivery Estimates

After dispatch, your order will be delivered by our carrier within 1-4 business days, depending on your location. Carrier shipments are made Monday through Friday.

Stage Duration Working Days
Handling Time 3 business days Mon - Fri
Transit Time 1-4 business days Mon - Fri
Total Estimated Delivery 4-7 business days All destinations
Delivery estimates are not guaranteed and may be affected by carrier delays, customs clearance, or circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real time. Please allow up to 24 hours for tracking information to become active after dispatch.

6. Shipping Destinations

Our current shipping rates and delivery estimates apply to all destinations we serve. For specific regional availability or international inquiries, please contact us before placing your order.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate at the time of placing your order. Twread Store is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@twread.com and we will do our best to assist before dispatch.

8. Lost or Damaged Shipments

If your order arrives damaged or has not been delivered within the estimated timeframe, please contact us within 7 days of the expected delivery date.

  • Retain all original packaging and photograph any damage upon receipt.
  • Claims submitted after 7 days of the expected delivery date may not be eligible for resolution.

9. Contact Us

For any questions regarding your shipment or this Shipping Policy, please reach out at info@twread.com or visit our Contact Us page.